The companies of the ASCENSUS GROUP recognize the importance of privacy in the contemporary world and therefore adopt as their mission to create and manage their activities with the protection of personal data of clients, partners, employees, and other members of society. The information security and data privacy efforts reflect the values of social responsibility and ethical commitment.
Our Privacy Notice informs about our commitment to your privacy and clarifies how we handle personal data. We have opted for a general and objective approach to facilitate understanding and provide transparency on the topic. We inform you that not all details regarding the processing of personal data can be declared through this instrument.
Therefore, if you need any additional information or want to know more, please contact our privacy team and our Privacy Officer: privacidade@ascensus.com.br.
1. What personal data is collected?
The personal data we process varies according to the reason we are in contact with you.
I. If you engage with us via the CONTACT/HEARING/BE A PARTNER form on our website, we collect your name, email, and phone number to provide the requested service or clarifications.
II. We may process personal data such as name and contact information when we want to reach out to potential clients who have expressed interest in the services and/or products we offer.
III. Our clients are registered in our databases so that we can comply with legal and regulatory requirements, as well as provide support, guidance, and warranty services. For this purpose, we collect registration data such as full name, identification documents, and contact details.
IV. If you provide us with services, we will collect data that allows us to contact you and execute the contract, such as name, identification documents, and contact information.
V. We may also collect images in photos and videos of people who access our premises, which is done through monitoring and electronic surveillance systems adopted for the security of the location and protection of individuals.
VI. If you are our employee, we collect personal data to execute the contract and fulfill legal obligations, such as registration data, identification documents, and professional information.
VII. We also collect data from professionals who apply for positions within the Ascensus Group. This data is processed to evaluate the suitability of candidates for job positions and to create a talent pool. For this purpose, we collect registration data such as name, identification documents, professional information, and contact details. Collection also occurs via the form in the WORK WITH US section on our website.
2. In what cases will we process sensitive data? What exactly is this data?
Any data related to an identified or identifiable individual that could lead to discrimination, embarrassment, or threats is considered sensitive data. We collect sensitive data only from our employees to comply with our legal duties and contractual obligations, within the legitimate bases provided by law:
I. Protection of the life or physical integrity of the data subject or third parties;
II. Ensuring the prevention of fraud and the security of the data subject in identification and authentication processes for electronic systems;
III. Regular exercise of rights, including in contracts and judicial processes;
IV. Compliance with legal or regulatory obligations by the data controller;
V. Execution of the contract or preliminary procedures.
In fulfilling our contractual obligations with clients or third parties, we do not require, and we avoid by all means, collecting or processing any type of sensitive data.
3. What are the purposes of collecting my personal data at the Ascensus Group?
When we collect personal data, the corresponding processing will occur in full compliance with Brazilian data protection legislation and in accordance with the purposes listed below:
I. To enable the identification of contacts and thus facilitate communication with clients through service channels to resolve doubts, provide clarifications, or establish a contractual relationship.
II. To send institutional and promotional content that we believe may be of interest to our clients or those interested in our products.
III. Compliance with legal obligations or judicial orders.
IV. Compliance with contractual obligations or preliminary negotiations of a contract.
V. To evaluate whether a candidate’s profile meets job requirements.
VI. To carry out the admission of employees, with subsequent registration in the system, as well as to enable the execution of contracts with employees and third parties, fulfilling the necessary legal obligations.
VII. To ensure the safety of people who work directly or indirectly for the Ascensus Group and those who visit us.
VIII. To meet the legitimate interests of the Ascensus Group.
4. How is the data processed?
The personal data processed by the Ascensus Group is protected against unauthorized access, loss, theft, or modification through the adoption of technical measures and information security management controls. These controls range from management measures such as the privacy policy and confidentiality obligations to technical measures such as access permission control to systems, activity auditing, intrusion detection, and response tools, among others.
Despite these measures, the Ascensus Group is not responsible for the misuse that its clients, service providers, followers, and employees may make of their own data, nor for the bad faith of third parties, exempting itself from the obligation to repair damages arising from security incidents or data breaches caused by invasions, failures, or defects, unless it is proven that they were caused by the deliberate or negligent conduct of the Ascensus Group itself.
5. Storage of personal data
The storage of personal data processed by the Ascensus Group is carried out in systems and platforms intended for the management of the internal activities of our teams. Such systems have controlled access based on rules that limit access only to employees who need to use them to carry out the declared purposes.
We may use data processing services from providers located outside the country. In such cases, the Ascensus Group will ensure that any international data transfer complies with our security requirements and the privacy rules provided for in Brazilian legislation.
6. With whom is the data shared?
The data processed by the Ascensus Group is shared with internal employees responsible for executing the declared purposes and supported by law. All our employees sign a confidentiality agreement and must follow our privacy and information security policies.
The Ascensus Group may also share personal data with other service providers, especially in the area of international trade, such as Customs Brokers and Freight Forwarders, for the purposes of contract execution or preliminary procedures, compliance with legal obligations, and/or legitimate interest purposes.
7. How long is my personal data stored?
The processing of personal data will occur for periods that vary according to the purposes and the legal basis for processing. Data storage, as a rule, lasts as long as necessary to comply with legal obligations, execute contracts, and for potential use in the regular exercise of rights in judicial and/or administrative processes.
If you are not a client, do not have an employment or service contract, and are only engaging for commercial interaction and receiving content, your data will be processed for an indefinite period, based on the expectation of meeting legitimate interests. You may request the cancellation or interruption of the processing at any time.
8. How do we handle cookies?
Cookies are files sent and installed on users’ browsers. Cookies allow the identification of IP addresses, browser types, device types, visit duration, personal preferences, visited pages, and other information.
Our website uses Google Analytics cookies to generate relevance for the site in search engines. To learn more about this tool, access Google’s Privacy Policy: https://policies.google.com/privacy?hl=pt#about
9. Social Media (Facebook, LinkedIn, and Instagram)
We provide communication and interaction channels through social media. In this case, regarding the processing of your personal data, we act as a joint controller with Facebook, Instagram, LinkedIn, and Twitter. Therefore, we recommend that you read the privacy notice of each of these platforms to understand how they process your personal data:
Facebook – https://www.facebook.com/policy.php
LinkedIn – https://www.linkedin.com/legal/privacy-policy
Twitter – https://twitter.com/pt/privacy
Instagram – https://pt-pt.facebook.com/help/instagram/519522125107875
10. What are my rights?
The Ascensus Group is committed to upholding the rights of personal data holders. According to the Law, holders have the right to:
I. Request confirmation and access to the personal data processed;
II. Request correction, supplementation, or updating of the data;
III. Request anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data;
IV. Request the portability of your personal data to another service or product provider, upon express request, in accordance with the regulations of the national authority, respecting commercial and industrial secrets;
V. Request the deletion, at any time, of data processed based on the holder’s consent;
VI. Revoke consent.
If you wish to learn more about your rights or want to exercise any of these rights, we provide the contact of our privacy officer: privacidade@ascensus.com.br
11. Updates
We inform you that this Privacy Notice may be updated to reflect changes in the data protection practices adopted by the Ascensus Group. Therefore, we invite our clients, partners, employees, and friends to consult this notice regularly. If significant changes occur, these will be communicated through direct contact methods.
12. Clarifications and Requests
If you need to request any clarification, register doubts, or make requests related to the processing of personal data and the terms of our privacy notice, the Ascensus Group is available for contact via email: privacidade@ascensus.com.br.
Updated on February 1, 2021.